1. Where’s my order?
Prints, original artworks, stickers and anything available in our store are generally processed and shipped within 48 - 72 hours, depending on the volume of the release campaign. Once a label has been created for your package you will receive a shipping notification email with instructions for tracking your package. Please check your junk email folder if you have not received it.
However, due to recent issues and delays with COVID19 & USPS, sometimes it takes 7-10 days to arrive. Some of the T-shirts, pillow or merch orders that ship directly from our printers may be delayed but usually arrive to you 15-20 days after the order is made. It looks like this is improving, so thank you for your patience!
You are responsible to make sure you receive your order. If it has been more than three weeks since you placed your order and you still have not received it please contact us immediately by sending an email to: firstname.lastname@example.org
2. Why is my tracking information so confusing?
Because USPS sucks! We’ve seen orders being sent to the other side of the state, then be redirected back, or not appearing in the system at all, but fear not! We have had 100% success rate in each order being delivered locally and internationally despite the occasional delay. If your order is extra late, please contact us.
3. International customs & Tax
Duties and taxes may be charged at the time of delivery in which you are responsible to cover. We will not refund your order if you refuse to pay the fees to accept your package. If you do not accept your package it may not be returned to us and may be abandoned of destroyed.
4. I got my order and something’s wrong, what do I do?
If you’ve received your item(s) and something’s not right with it, please notify us within 5 days of receiving it! If the item is defective, damaged or incorrect, we’ll need a photo when you write to us. We will try to fix any and all problems!
5. Can I get a refund / return an item?
Returns are only accepted on items that is damaged during shipping. Please keep all the packaging you receive your item in! Please send us an email with a photograph of the damaged packaging or item within 5 days, and return it to us immediately. We will do our best to replace your purchase if it’s still available, or give you store credit if the item is sold out.
For refunds, we only issue those on items that have not been shipped so please notify us as soon as possible.
The items that state 'ALL SALES ARE FINAL' will allow no refunds or returns.
5. How is my print packed?
Depending on the size and weight of the paper, the print(s) will either be rolled and shipped in a tube, or packed flat for shipment. We use the utmost care and protection when packing your print, and check each one thoroughly before shipping to ensure it is in perfect condition.
ROLLED PRINTS: Your print is rolled into a sheet of acid-free linen paper and sealed with tape, before being inserted into a shipping tube, with additional padding and security measures.
To safely open your print, locate the tab at one end of the tape and gently pull the tape from the paper. Go slowly and be careful not to rip the paper or the print inside.
Unroll the print from the linen paper onto a flat surface. You may want to place a heavy object on each corner to help flatten the curled edges.
We do not recommend using a utility knife or any other sharp tool to cut the tape and/or the paper.
Note: We are is not responsible for prints damaged when unwrapping.
6. I saw an item on the site, and I want it! How can I find it?
There is an awesome search bar at the top left hand corner of the page (under the DA logo). Chances are if you type in something related to the item, or to what the item is called, you’ll be able to find it! We use #hashtags in our product descriptions so you can get creative in finding what you are looking for.
7. The item I want is out of stock! Will I have another shot?
Unless it’s listed as “Limited Edition” or “Original”, you might just be lucky! We occasionally restock the stuff we love the most so write to us if you want to find out more about our schedule of re-releases.
8. How do I know if an item is authentic?
We are in the business of ethical artist representation, and directly support independent artists, so we do not sell anything unauthorized, uncredited or pre-approved from the original creator of the artwork. As we are based in the state of California, for any item valued above $100, we generally issue a Certificate of Authenticity directly from the artist. This document of authentication can obtained from any of our artists if requested.
9. Do you ship internationally?
Yes, we ship to all international destinations and most countries that accept mail.
DESTROY ART INC will not disclose your personal information, share it or sell it for profit. We promise to only keep your information to ship your orders, improve our website, provide you with support and send you the occasional newsletter communication.
THANK YOU FOR YOUR SUPPORT.